Returns and Refunds

Returns

We have a 5 day return policy, which means you have 5 days after receiving your item to request a return. Once that time period expires all sales will be final. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start the return process, you can contact us at info.ogclo@gmail.com. Please note that returns will need to be sent to the following address:
(Address will be given to you upon request via email).

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at info.ogclo@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

We have a 5 day exchange policy, which means you have 5 days after receiving your item to request an exchange. Once that time period expires all sales will be final. 

Sale items cannot be returned but can be exchanged.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start the exchange process, you can contact us at info.ogclo@gmail.com. Please note that returns will need to be sent to the following address:
(Address will be given to you upon request via email).

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.ogclo@gmail.com.